Hope & Support — Privacy Policy

Last updated: 27 October 2026

1. My Commitment to Your Privacy

At Hope & Support, your privacy, dignity and right to make informed choices matter.

As the sole operator of Hope & Support, I aim to be transparent about what personal information I collect, why I collect it, and how it is handled.

You are welcome to explore my website, read educational information and access publicly available resources without submitting personal information to me.

2. Information I Collect

If you choose to submit a support-work enquiry, I request:

• Your name

• Your email address

• Your mobile number (optional)

• Your preferred date and time for contact

This information is requested solely to help me respond to your enquiry and arrange further communication.

I do not require medical records, diagnostic information or detailed personal histories through my website enquiry form.

Please share only what you consider necessary to arrange an initial conversation.

3. How Your Information Is Used

Information submitted through my enquiry form is used to:

• Respond to your enquiry

• Contact you regarding your requested conversation

• Discuss potential support-work arrangements where appropriate

• Manage related correspondence

Your enquiry does not automatically subscribe you to marketing communications.

I do not sell personal information or disclose enquiry details to unrelated organisations for marketing purposes.

4. Where Your Information Goes

Website enquiries are directed to my dedicated Hope & Support business email account (admin@hopeandsupport.com.au), separate from my personal email.

My website operates through VIPsites, provided by VentraIP. My business email uses Google Workspace.

These providers may process or retain information as necessary to operate their services, including technical records or copies of communications.

My website and email service providers may process or store information using systems located outside Australia, depending on their infrastructure and service settings. Further information about their data-handling practices is available in their respective privacy policies.

I take reasonable steps to protect information from unauthorised access, misuse or disclosure.

5. Crisis and Wellbeing Resources

Hope & Support provides links to independent crisis and wellbeing support services.

You are not required to identify yourself to me before accessing these resources.

I do not ask crisis organisations to disclose whether you have contacted them or to share details of your conversations.

Using a crisis-resource link does not notify me that you require assistance.

Website hosting systems and external services may process technical browsing information, including information associated with visits or links. I cannot guarantee anonymity from these third-party systems.

Once you leave my website, the privacy practices of the external organisation apply.

Hope & Support is not an emergency response or crisis counselling service.

If you or someone else is in immediate danger in Australia, call 000.

6. Educational Resources and External Links

Some resources are provided as downloadable PDF documents or links to Google Drive.

Accessing these resources may involve technical information being processed by the relevant service provider.

External websites operate independently and have their own privacy policies and information-handling practices.

I do not control how those external organisations collect or process information.

7. Children's Privacy

My website includes educational information and resources that may be useful to children, young people, parents and carers.

Children are not required to provide identifying information to access general website resources.

Anyone submitting an enquiry concerning another person should provide only information they are authorised to share.

8. Storage and Retention

I aim to keep personal information only for as long as it is reasonably required for the purpose for which it was collected or to meet applicable legal obligations.

Where information is no longer required, I take reasonable steps to securely delete or de-identify it.

Electronic information is handled using the security measures available through my website and business communication services.

9. Accessing or Correcting Your Information

You may contact me to request access to personal information I hold about you or to request that inaccurate information be corrected.

I may need to verify your identity before providing access to personal information.

Requests will be considered in accordance with applicable privacy obligations.

10. Privacy Questions and Complaints

If you have concerns about the handling of your information, you can contact me through the Hope & Support business contact details.

I will review privacy concerns and aim to respond within a reasonable timeframe.

Where the Australian Privacy Act applies, you may also be able to raise an unresolved privacy complaint with the Office of the Australian Information Commissioner.

Website: www.oaic.gov.au

11. Changes to This Policy

I may review and update this policy as my website, services or legal obligations change.

The latest version will be made available on my website.

12. Contact

Hope & Support

Website: hopeandsupport.com.au

Privacy enquiries: admin@hopeandsupport.com.au

Business operator: Crystal Turner-Champion